Many items can be returned within 30 days of delivery and are eligible for a refund. Some items are treated differently. See the Exceptions section below to learn more about which items are treated differently and how. No matter the item type, if an item arrives and it is defective, damaged or incorrect, it is eligible for a refund, but may need to be returned.
Standard Return
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Please contact Support to begin the return and we will walk you through the process.
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If the item is not subject to an exception, you must place your refund request within 30 days of delivery of the item. If, for some reason, your item does not arrive, you must place your refund request within 30 days of the latest estimated delivery date.
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In certain cases, such as defective, damaged or wrong items, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high value item that arrives defective, damaged or the wrong item), you may be required to return the item to receive a refund.
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If you are required to return an item, you may be responsible for paying the return shipping costs.
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Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.
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Refunds are processed within 48 hours of the request if a return is not required. If a return is required, the refund will be processed once the item has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition.
Refund Exceptions
Absence special circumstances, the following items are non-refundable:
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Final Sale Items, such as items marked “Final Sale”, secondhand, and refurbished goods. Final Sale items are marked as such on their product pages. Final Sale items cannot be returned and are not eligible for a refund.
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Perishable Items, such as food, beverages, vitamins and supplements cannot be returned and are not eligible for a refund.
